At Bundle Host, a trading name of Bundle Group Ltd, we are committed to providing our customers with the highest level of support possible. This Customer Support Policy outlines our approach to customer service, the structure of our support team, and the expected response times.

Our customer support team is composed entirely of dedicated volunteers who are passionate about helping our community. Each member brings unique skills and knowledge to the team, and they generously dedicate their time and effort to assist our users.

While we strive to provide timely and effective support, please understand that our volunteer team may not be available around the clock. As a result, response times may vary based on the volume of inquiries we receive and the availability of our team members. We appreciate your patience and understanding as our volunteers work to assist you.

• Email Support: You can reach us at [email protected] We aim to respond to all email inquiries within 5 working days, depending on the volume of requests.
• Help Center: Our Help Center contains a variety of resources, including FAQs, guides, and troubleshooting tips. We encourage you to check this resource for immediate assistance.
• Discord: Engage with other users in our Discord. You may find that your questions have already been answered by fellow users or support volunteers.

Due to the volunteer nature of our support team, we want to set clear expectations regarding response times:

• Email Inquiries: We aim to respond to emails within 5 working days. However, during peak times or weekends, it may take longer to receive a response.
• Discord Questions: Responses in the community forums may take longer, as they rely on other community members or volunteers to provide assistance.
• Urgent Issues: For urgent issues, we encourage you to clearly indicate the urgency in your message. While we cannot guarantee immediate assistance, we will prioritize urgent inquiries as best as we can.

We welcome your feedback on our support services. Your input helps us improve and better serve our community. If you have suggestions or concerns, please feel free to share them with us via email.

We want to take this opportunity to express our gratitude to our volunteers for their hard work and dedication. Their commitment to helping our customers is invaluable, and we appreciate your understanding and support of their efforts.