Bundle Host is a trading name of Bundle Group Ltd, registered in Scotland under company number SC790654. All references to "Bundle Host" within our services, agreements, and documentation are synonymous with Bundle Group Ltd.
For any inquiries, please contact us at our official support portal or through other provided customer service channels.
Amended: 04/11/2024
At Bundle Host, we strive to provide exceptional Minecraft server hosting services. If you are not satisfied with our services, this Refund Policy outlines the circumstances under which refunds may be granted. Please also refer to our Service Level Agreement (SLA) for more information regarding service uptime and credit claims.
Refunds will be considered under the following conditions:
If our services experience an unplanned downtime of more than one hour within a billing cycle due to issues originating from our systems or network, you may be eligible for a refund. This aligns with our SLA Credit Policy, where you can claim SLA credits for service interruptions. Please refer to the SLA for specific details on how to claim credits.
If you are charged incorrectly for your services due to a billing error on our part, you are eligible for a full refund of the erroneous charge.
If you cancel your subscription within 5 days of signing up for a new service, you may be eligible for a full refund.
Refunds will not be granted in the following situations:
To request a refund, please follow these steps:
Create a support ticket through our Discord server or via our customer support portal within 7 days of the incident or billing error. Include all relevant details, such as:
Our support team will review your request and respond within 15 days. If approved, the refund will be processed back to your original payment method.
If a refund is approved, please allow up to 30 business days for the refund to be processed and reflected in your account.
If you have any questions about this Refund Policy or our SLA, please contact us at [email protected]